Privacy Policy

1. Overview

At Drivekaro, we take your privacy seriously. This Privacy Policy describes how Drivekaro Tech Pvt. Ltd. collects, uses, processes, and shares personal data from users of our passenger applications, driver applications, and website.

2. Data We Collect

We collect the following types of information to provide you with secure ride-hailing and logistics services:

• **Account Information**: Name, email address, phone number, login credentials, profile photo, and billing details.
• **Location Data**: We collect real-time background location data from passenger and driver devices during active trips to enable live route tracking, accurate ETA calculation, and safety monitoring.
• **Transaction & Usage Data**: Details of the rides you book, package deliveries, transaction history, promo codes used, and device logs.
• **Driver Specific Data**: Background checks, CNIC/Passport details, driving history records, and vehicle registration numbers.

3. How We Use Your Data

We use the collected information for the following business purposes:

• To connect riders with nearby captains and process route transactions.
• To ensure safety and security (live trip tracking, crash detection, identity verification).
• To offer upfront fixed pricing estimates and process payments.
• To provide reliable customer service support and resolve disputes.
• To send marketing communications, push notifications, and promotional offers.

4. Data Sharing & Disclosure

We share your information to make our service work:

• **Between Riders and Captains**: We share names, ratings, pick-up/drop-off addresses, and location details to complete rides.
• **With Emergency Services**: If you activate the SOS button, your location data will be shared with our safety center and law enforcement.
• **Under Legal Obligation**: We may disclose information if required by Pakistani laws or government authorities.

5. Data Security & Retention

We implement industry-standard encryption, secure server databases, and access-control security policies to protect your data from unauthorized access or breaches. We retain account data for as long as your account is active or as necessary to comply with regulatory and tax laws.

6. Your Rights & Controls

You have the right to access, edit, or delete your account information through the profile settings in the app. You can also disable location tracking on your device, though this will prevent the ride-booking features from working.